Understanding your conversations

How conversations work

The conversations page is a two-panel layout. The left side is your inbox — a list of every conversation that has come through any of your links, grouped by Today, This week, and Earlier. The right side is the detail view — transcript and intelligence profile for the selected conversation.

Each row in the inbox shows the enquirer's name, a one-line summary of the conversation, which link they came through, and a coloured pip on the left indicating their fit tier at a glance. By default, gold is Exceptional, green is Good Fit, faded gold is Possible Fit, and grey is Not a Fit — if you've renamed your tiers, the colours stay the same but the labels in the conversation will reflect your custom names.

A gold dot next to the enquirer's name means the conversation is unread. Conversations are automatically marked as read when you open them. On mobile, the inbox and detail panel are full-screen and you navigate between them — tap a conversation to open it, tap the back arrow to return to the list.

Fit and intent

Every completed conversation is assessed against the fit signals and red flags you configured in your link editor. The result is a fit tier — a single rating that tells you immediately how this person stacks up against what your link was built to find. By default the four tiers are Exceptional, Good Fit, Possible Fit, and Not a Fit — but you can rename them or reduce the number of tiers in the link editor to match your specific use case.

The fit tier is the fastest signal in any conversation. If your link is configured precisely, you should be able to look at a tier and know within seconds whether this person needs your attention today, later, or not at all. Thayne also assesses intent level — how ready this person is to act — which you can see alongside the fit tier in the conversation detail. The combination of a strong tier and high intent is the clearest signal to act immediately.

The intelligence tab

Every conversation has two tabs — Transcript and Intelligence. The transcript is what was said. The intelligence tab is the analysis of what it means.

The intelligence tab shows you the fit tier and intent level Thayne assigned, a one-sentence summary of the conversation, and the reasoning behind both assessments — what specific signals from the conversation drove the fit rating, and what behavioural cues indicated how ready this person is to act.

Below the structured assessment is the briefing doc. This is the output that matters most before a call. It is written as flowing prose — no headers, no bullets — directly addressed to you. It opens with the single most important thing from this conversation, then covers what this person actually wants, what they didn't say outright, any tensions or inconsistencies worth probing, and closes with a suggested opening line built specifically around what this person said. It cannot be used on anyone else.

The briefing is generated by Claude and is written to change how you walk into the conversation — not to summarise what happened, but to give you the read between the lines that a sharp colleague would hand you in the thirty seconds before you pick up the phone.

Ask anything about this person

Below the briefing doc is a chat interface. You can ask it anything about this specific conversation — "what did they say about their timeline?", "was there anything that suggested they've tried this before?", "how should I open the call?" — and it will answer based on the actual transcript. It has no memory of other conversations, only the one you're currently looking at.

Use it when the briefing alone isn't enough, or when you want to dig into a specific detail before a call. Ask it something precise and it will find it.

Follow Up

Pro Follow Up is available on the Pro plan only.

When contact details were collected in a conversation and the fit tier has follow-up enabled in your link editor, a Follow Up button appears on the conversation. Clicking it opens a panel with a personalised follow-up message drafted by Thayne, based on what was actually said in the conversation. You can enable follow-up on up to two tiers per link — configured in the link editor under Conversation tiers.

This is not a template. It references the specific conversation — the enquirer's name, what they told the AI, what they're looking for, what came up. Read it, adjust the tone if needed, and send it from your own inbox or WhatsApp. The whole thing takes about 90 seconds.

A few things to know about Follow Up:

1. 1
   It only appears when contact details were collected. If the enquirer didn't leave their email or phone number, there's no way to reach them directly so the Follow Up button won't be shown. This is by design — Thayne doesn't generate a draft you can't use.
2. 2
   The draft is generated fresh each time. If you click Regenerate it will produce a new version. Use this if the tone feels off or the first draft missed something important.
3. 3
   Send it yourself. Thayne doesn't send the follow-up — it drafts it for you. Copy it using the Copy draft button and send it from your own email or messaging app. This keeps the communication personal and coming from you directly.
4. 4
   Speed matters. A follow-up sent within a few hours of the conversation is significantly more effective than one sent the next day. The enquirer is warm right now. Don't let that cool.

Managing your inbox

A few features that keep your conversations manageable as the volume grows.

Filtering

The filter button at the top of the inbox lets you view conversations by fit rating. The filter options reflect whatever tier names you've configured for your link — by default these are Exceptional, Good Fit, Possible Fit, and Not a Fit, but if you've customised them the filter will show your custom labels. Use this to prioritise. When you have a batch of new conversations, filter to Exceptional first, work through those, then Good Fit. Don't give Not a Fit conversations any time — they've already been handled.

Search

The search bar searches across enquirer names and conversation summaries. Use it when you're looking for a specific person or trying to find a conversation about a particular topic. Search updates in real time as you type.

Bulk actions

Select conversations using the checkbox that appears on hover, or use the select all control to the left of the search bar. Once you have conversations selected, you can mark them as read or delete them in bulk. Use bulk delete to keep your inbox clean — conversations you've dealt with and don't need to reference again don't need to stay.