Understanding your conversations
Every conversation that comes through your link ends up here — with a full transcript, an intelligence profile, and everything you need to decide what to do next. This guide covers how to read what comes back and how to act on it.
How conversations work
The conversations page is a two-panel layout. The left side is your inbox — a list of every conversation that has come through any of your links, grouped by Today, This week, and Earlier. The right side is the detail view — transcript and intelligence profile for the selected conversation.
Each row in the inbox shows the enquirer's name, a one-line summary of the conversation, which link they came through, and a coloured pip on the left indicating their fit assessment at a glance. Gold is Exceptional, green is Good Fit, a faded gold is Possible Fit, and grey is Not a Fit.
A gold dot next to the enquirer's name means the conversation is unread. Conversations are automatically marked as read when you open them. On mobile, the inbox and detail panel are full-screen and you navigate between them — tap a conversation to open it, tap the back arrow to return to the list.
Fit and intent
Every completed conversation is assessed against the fit signals and red flags you configured in your link editor. The result is a fit rating and a separate intent level. These are the two most important things in any intelligence profile. By default the four ratings are Exceptional, Good Fit, Possible Fit, and Not a Fit — but you can rename them or reduce the number of tiers in the link editor to match your specific use case.
Intent level is separate from fit and matters just as much. Someone can be a perfect fit but low intent — they're curious but not ready to move. Someone can be high intent but the wrong fit entirely. The combination that tells you to act immediately is Exceptional or Good Fit with High intent. Everything else can wait or be deprioritised.
If you're seeing a lot of Not a Fit conversations, that's a configuration signal, not a product problem. Go back to your link editor and tighten your fit signals and red flags. The quality of your conversations is a direct reflection of how precisely your link is configured.
The intelligence tab
Every conversation has two tabs — Transcript and Intelligence. The transcript is what was said. The intelligence tab is the analysis of what it means.
The intelligence tab has three main components.
The verdict. A plain-English summary of the conversation and the AI's overall assessment. It reads like a colleague's debrief — this is what happened, this is who this person is, this is what you're dealing with. Read this first.
Flag. If anything came up in the conversation that you should know before you speak to this person — a potential red flag, an unusual situation, something that changes the nature of the conversation — it appears here in amber. Not every conversation will have a flag. When one appears, take it seriously.
MIT — Most Important Thing. The single most useful piece of information about this person, distilled from everything that was said. This is what you lead with when you call them. Referencing it immediately makes the enquirer feel like they were genuinely listened to, which sets a completely different tone for the call.
Suggested opening. A suggested first line for when you call or message them. You don't have to use it verbatim — it's a starting point based on what actually came up in the conversation.
Ask anything about this person
At the bottom of the intelligence tab is a chat interface. You can ask it anything about the conversation — "what did they say about their budget?", "was there anything that suggested they've tried this before?", "how should I open the call?" — and it will answer based on the actual transcript. It has no memory of other conversations, only the one you're currently looking at.
This is particularly useful for longer or more complex conversations where the full transcript is harder to skim. Ask it to surface the specific thing you need to know and it will find it.
Follow Up
Pro Follow Up is available on the Pro plan only.
For Exceptional and Good Fit conversations where contact details were collected, a Follow Up button appears in the conversation header. Clicking it opens a panel on the right with a personalised follow-up message drafted by Thayne, based on what was actually said in the conversation.
This is not a template. It references the specific conversation — the enquirer's name, what they told the AI, what they're looking for, what came up. Read it, adjust the tone if needed, and send it from your own inbox or WhatsApp. The whole thing takes about 90 seconds.
A few things to know about Follow Up:
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1It only appears when contact details were collected. If the enquirer didn't leave their email or phone number, there's no way to reach them directly so the Follow Up button won't be shown. This is by design — Thayne doesn't generate a draft you can't use.
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2The draft is generated fresh each time. If you click Regenerate it will produce a new version. Use this if the tone feels off or the first draft missed something important.
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3Send it yourself. Thayne doesn't send the follow-up — it drafts it for you. Copy it using the Copy draft button and send it from your own email or messaging app. This keeps the communication personal and coming from you directly.
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4Speed matters. A follow-up sent within a few hours of the conversation is significantly more effective than one sent the next day. The enquirer is warm right now. Don't let that cool.
If you're on the free plan and want to follow up manually, open the transcript, read through what was said, and write something that references a specific detail from the conversation. It takes a little longer but the principle is the same — personalisation beats speed, but both beat a generic message.
Managing your inbox
A few features that keep your conversations manageable as the volume grows.
Filtering
The filter button at the top of the inbox lets you view conversations by fit rating. The filter options reflect whatever tier names you've configured for your link — by default these are Exceptional, Good Fit, Possible Fit, and Not a Fit, but if you've customised them the filter will show your custom labels. Use this to prioritise. When you have a batch of new conversations, filter to Exceptional first, work through those, then Good Fit. Don't give Not a Fit conversations any time — they've already been handled.
Search
The search bar searches across enquirer names and conversation summaries. Use it when you're looking for a specific person or trying to find a conversation about a particular topic. Search updates in real time as you type.
Bulk actions
Select conversations using the checkbox that appears on hover, or use the select all control to the left of the search bar. Once you have conversations selected, you can mark them as read or delete them in bulk. Use bulk delete to keep your inbox clean — conversations you've dealt with and don't need to reference again don't need to stay.
Deleting a conversation removes it permanently. The transcript and intelligence profile cannot be recovered after deletion. Only delete conversations you're certain you won't need again.