Managing your account

Profile

The profile tab is where you manage your name, photo, phone number, and email address. A few things to know about each field.

Name. Your name appears in the Thayne Intelligence briefings and in certain notification emails. Make sure it matches what you'd want to appear in those contexts. It's also used to generate your avatar initials if you don't upload a photo.

Profile photo. Click your avatar circle to upload a photo. Photos are stored in your account and used as your avatar across the platform. Maximum file size is 2MB. If you want to remove it, click Remove photo — your initials will reappear automatically.

Phone number. Used for SMS notifications if you enable them. You select your country code from the dropdown, then enter your number without the leading zero. It's stored in international format — you don't need to worry about formatting.

Email address. Your current email is shown read-only. To change it, click Change email address, enter your new email and current password to confirm, and Thayne will send a verification link to the new address. Your email won't actually change until you click that link.

Branding

The Profile tab also has a Branding section with one toggle: Remove Powered by Thayne badge.

Pro Badge removal is available on the Pro plan only.

When enabled, the small "Powered by Thayne" badge is hidden from your conversation pages — the pages your enquirers see when they click your link. On the free plan this toggle is shown but disabled, with an upgrade prompt below it.

Stats

At the top of the Profile tab you'll see three numbers: total conversations, average fit rate across your links, and active link count. These are read-only and update in real time from your link data.

Notifications

The Notifications tab has three sections: Contact, Email, and SMS. Here's what each one controls.

Contact

This is where you save your phone number for SMS alerts. Select your country from the dropdown, enter your number, and hit Save number. The number is stored in international format so Thayne can send you texts through Twilio. If you remove your number, SMS notifications are automatically disabled.

Email notifications

Two toggles here.

Every conversation. When enabled, Thayne sends you an email each time someone completes a conversation through one of your links. By default this goes to your account email. If you'd prefer notifications to go to a different address — a shared inbox, for example — enter it in the Notification email field that appears when the toggle is on.

Daily digest. One email per day summarising all conversations from the previous 24 hours. You set the delivery time and Thayne delivers it at that time in your local timezone. If you had no conversations that day, no email is sent.

Pro The daily digest is available on the Pro plan only.

To set your delivery time, toggle the daily digest on, then enter your preferred time in the field that appears. You can enter it in any format — 8:30 AM, 16:00, 8am — and Thayne will interpret it correctly. The timezone is detected automatically from your browser.

SMS notifications

Pro SMS alerts are available on the Pro plan only.

When enabled, Thayne sends you a text within seconds of a conversation being marked Exceptional. You don't get a text for every conversation — only the standout ones. To use this, you need both a phone number saved in the Contact section above and an active Pro subscription.

Plan & billing

The Plan & Billing tab shows your current plan, payment method, invoice history, and options to manage or cancel your subscription.

At the top is your plan card — your current plan name, price, and renewal date. If your subscription is set to cancel at the end of the period, the card will show Cancelling rather than Active and display your last access date instead of a renewal date.

Payment method. Shows your saved card with the last four digits and expiry date. Click Update card to open the Stripe billing portal where you can update your card details, download invoices, or manage your billing information directly.

Invoice history. A list of past charges with the date, amount, status, and a link to view or download each invoice. Invoices are generated by Stripe — clicking View opens the official Stripe-hosted invoice in a new tab.

Upgrading to Pro

To upgrade, go to Plan & Billing and click Upgrade now. You'll be taken to a Stripe checkout page where you enter your card details. Once payment completes, your account switches to Pro immediately — no page refresh required, though you may need to log out and back in if features don't appear straight away.

Pro is billed monthly at £29/month. There are no contracts and you can cancel at any time — your access continues until the end of the billing period you've already paid for.

Pausing and cancelling

Pausing

If you're going through a quiet period and don't need Thayne right now, you can pause your subscription for 30 days at no charge. Your account stays exactly as it is — all your links, conversations, and configuration are preserved. Billing resumes automatically after 30 days.

To pause, go to Plan & Billing and click Cancel subscription. On the first screen you'll see the option to pause instead. This is intentional — pausing is almost always the better choice over cancelling outright if the reason is temporary.

You'll receive a reminder email a few days before your subscription resumes so the charge doesn't catch you off guard.

Cancelling

To cancel, go to Plan & Billing, click Cancel subscription, and work through the three-step flow. The flow exists because most cancellations have a solution — if yours doesn't, you can cancel cleanly at the end of it.

1. 1
   Pause offer. You'll see your conversation and lead stats alongside an option to pause for 30 days instead. If the reason for cancelling is temporary — a quiet month, a change in circumstances — this is worth considering. No charge for 30 days, your account stays intact.
2. 2
   Talk to Elliot. A direct offer to book 15 minutes. If something isn't working with your setup, this is where it gets fixed. If Thayne genuinely isn't right for you, that conversation will confirm it clearly — no sales pitch.
3. 3
   Confirm cancellation. Your access end date is shown. There's an optional survey — short, four questions. Filling it in helps improve the product, though it's not required. Click Confirm and your subscription is cancelled.

After cancelling, your access continues until the end of the billing period you've already paid for. Your links stay live during that time. When the period ends, your account switches to the free plan — one link, no Pro features, but your account and conversation history remain intact.

Your data

Exporting conversations

Go to Plan & Billing and click Download CSV in the Export your data section. Thayne generates a CSV file containing all your conversations — date, enquirer name, contact details, fit assessment, intent level, one-sentence summary, link name, and full transcript. The file downloads directly to your device.

The export includes everything that has ever come through any of your links. There's no way to export a subset — it's the full history each time.

Deleting your account

The Delete my account option is in the danger zone at the bottom of Plan & Billing. It permanently deletes your Thayne account, all conversation data, all link configurations, and cancels any active subscription. To confirm, you type DELETE in full and click the button.

This cannot be undone. There is no recovery process after deletion. If you think you might want to come back, cancel your subscription instead — your account and data will remain intact on the free plan until you decide.