Effective date: 2 May 2026 · Last updated: 15 May 2026 · Version: 1.2
These Terms of Service govern your access to and use of the Thayne platform, operated by Bazema Limited (Company No. 17054726), trading as Thayne, a company registered in England and Wales. By creating a Thayne account, you agree to be bound by these terms. Please read them carefully before signing up.
If you do not agree to these terms, you must not use Thayne. If you have any questions, contact us at elliot.bazley@thayne.app.
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In these Terms of Service, the following terms have the meanings set out below:
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To use Thayne, you must:
By creating an account, you confirm that you meet these requirements. We reserve the right to refuse access to the platform to anyone who does not meet these criteria.
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When you register for Thayne, you must provide accurate, current, and complete information. You are responsible for keeping your account information up to date. We may suspend or terminate your account if we have reason to believe information you have provided is inaccurate or misleading.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at elliot.bazley@thayne.app if you suspect any unauthorised access to your account. We are not liable for any loss or damage arising from your failure to keep your credentials secure.
Each account is for use by a single individual. You must not share your account with others or create multiple accounts to circumvent any feature limitations or restrictions on the platform.
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Thayne offers the following plans:
| Plan | Price | Features |
|---|---|---|
| Free | £0/month | 1 active Link, up to 50 conversations per month, Thayne badge displayed on Links |
| Pro (monthly) | £29/month | 3 active Links, unlimited conversations, AI assistant in link editor, badge removal, priority support |
| Pro (annual) | £279/year | All Pro features, billed annually |
We reserve the right to modify the features included in each plan at any time. Where changes materially reduce the features available to you, we will provide at least 30 days' notice by email before those changes take effect.
Feature availability. All features are provided as described at the time of your subscription. We do not guarantee that any specific feature will remain available indefinitely, though we will always give reasonable notice of significant changes.
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Pro subscriptions are billed either monthly or annually in advance, depending on the plan you choose at checkout. Payment is processed by Stripe, Inc. on the date you first subscribe and on the same date each subsequent billing period. By subscribing to Pro, you authorise us to charge your chosen payment method on a recurring basis (monthly or annually) until you cancel.
All prices are displayed in pounds sterling (GBP) and are inclusive of any applicable VAT. We reserve the right to change our pricing at any time. Where we increase the price of your existing subscription, we will give you at least 30 days' notice by email. Your continued use of the service after the price change takes effect constitutes your acceptance of the new price.
If a payment fails, we will notify you by email and attempt to collect payment again. If payment cannot be collected after reasonable attempts, we reserve the right to downgrade your account to the Free plan or suspend access to Pro features until payment is received.
You may cancel your Pro subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you will retain access to Pro features until that date. We do not provide refunds for unused portions of a billing period, including for annual subscriptions, except where required by law or under our 30-day money back guarantee for new subscribers.
We offer a 30-day money back guarantee for new Pro subscribers. If you are not satisfied with Thayne within the first 30 days of your subscription, you may request a refund directly from your account settings page. Approved refunds are processed to your original payment method and typically appear within 5–10 business days.
Outside of this 30-day window, subscription fees are non-refundable except where required by law. If you believe you have been charged in error, please contact us at elliot.bazley@thayne.app within 14 days of the charge and we will investigate.
Consumer rights. If you are a consumer under the Consumer Rights Act 2015, you have a 14-day statutory right to cancel a new subscription from the date of purchase. We go beyond this statutory minimum by offering a 30-day money back guarantee — if Thayne hasn't delivered value in your first 30 days, you can request a full refund from your account settings, no awkward questions.
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You may only use Thayne for lawful purposes and in accordance with these terms. You must not use the platform to:
We reserve the right to investigate any suspected breach of these acceptable use requirements and to suspend or terminate your account if we determine a breach has occurred.
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The Thayne platform uses AI language models — currently Anthropic's Claude — to power conversations through your Links, generate Profiles, assist with link configuration, and produce other outputs within the platform. By using Thayne, you acknowledge and accept that AI processing is fundamental to the service and cannot be disabled.
AI-generated outputs, including conversation responses and Profiles, may contain errors, inaccuracies, or omissions. You acknowledge that:
Conversation content and account configuration data is transmitted to Anthropic, Inc. for processing. By using Thayne, you accept Anthropic's usage policies. We are not responsible for the conduct of Anthropic or any changes Anthropic makes to its models or services that affect Thayne's functionality.
No professional advice. Nothing generated by Thayne's AI constitutes legal, financial, medical, or other professional advice. You should not rely on AI-generated outputs for decisions that require professional expertise.
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When you deploy a Thayne Link and make it available to third parties, you take on specific responsibilities in relation to the people who use it. You must:
Your liability. You are solely responsible for ensuring your use of Thayne Links complies with all applicable laws, including data protection, consumer protection, and advertising standards law. We accept no liability for your failure to meet these obligations.
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You retain ownership of all Content you submit to the platform, including your onboarding information, link configurations, and any data generated through your Links. We do not claim any ownership over your Content.
By submitting Content to Thayne, you grant us a limited, non-exclusive, royalty-free licence to use, store, process, and transmit that Content solely for the purpose of delivering the service to you. We do not use your Content to train AI models or for any purpose beyond operating the platform.
You are solely responsible for all Content you submit to the platform, including the system prompts, link configurations, and onboarding information you provide. You warrant that your Content does not infringe any third-party rights, does not contain unlawful material, and is accurate to the best of your knowledge.
On termination of your account, your Content and all associated data will be deleted from our systems within 30 days, except where we are required by law to retain it. See our Privacy Policy for full details of our data retention practices.
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All intellectual property rights in the Thayne platform — including its software, design, branding, trade marks, and documentation — are owned by or licensed to Bazema Limited. Nothing in these terms grants you any rights in the platform beyond the limited right to use it in accordance with these terms.
You must not copy, reproduce, modify, distribute, or create derivative works based on any part of the Thayne platform without our prior written consent.
The Thayne name, logo, and branding are trade marks of Bazema Limited. You must not use our trade marks without our prior written consent, including in any domain name, social media handle, or business name.
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In the course of using Thayne, you may have access to non-public information about our platform, including unreleased features, pricing structures, technical architecture, and business plans. You agree to keep such information confidential and not to disclose it to any third party without our prior written consent.
This obligation does not apply to information that is or becomes publicly available through no fault of yours, or that you are required to disclose by law.
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We aim to make Thayne available at all times, but we do not guarantee uninterrupted or error-free access to the platform. The platform may be unavailable from time to time due to maintenance, upgrades, or circumstances beyond our control.
We will use reasonable efforts to notify you in advance of planned maintenance that is likely to cause significant disruption. We are not liable for any loss or damage caused by interruptions to the service.
Third-party dependencies. Thayne relies on third-party services including Anthropic, Stripe, Airtable, and others. Disruption to these services may affect Thayne's functionality. We are not responsible for outages or changes made by these providers, though we will work to restore service as quickly as possible.
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To the fullest extent permitted by law, Bazema Limited will not be liable to you for:
Our total aggregate liability to you in connection with these terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the total fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim, or (b) £100.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Consumer rights. If you are a consumer, these limitations do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
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You agree to indemnify, defend, and hold harmless Bazema Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
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You may close your account at any time by contacting us at elliot.bazley@thayne.app. If you have a Pro subscription, cancellation of your subscription and closure of your account are separate actions — cancelling your subscription downgrades you to Free, while closing your account deletes all your data.
We reserve the right to suspend or terminate your account at any time if:
Where possible, we will give you notice before suspending or terminating your account and an opportunity to remedy any breach. In cases of serious or repeated breach, we may act without notice.
On termination of your account for any reason, your right to use the platform ceases immediately. All your Links will be deactivated. Your data will be deleted from our systems within 30 days, subject to our legal obligations to retain certain records. Sections of these terms that by their nature should survive termination will do so, including Sections 9, 10, 13, 14, and 17.
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We may update these Terms of Service from time to time. When we make material changes, we will notify you by email at least 14 days before those changes take effect. The updated terms will be posted at thayne.app/terms.
Your continued use of Thayne after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you must stop using the platform and may close your account.
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These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.
In the event of a dispute, we encourage you to contact us first at elliot.bazley@thayne.app so that we can attempt to resolve the matter informally. If we are unable to resolve a dispute informally, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Consumer alternative dispute resolution. If you are a consumer and we are unable to resolve your complaint, you may be able to use an alternative dispute resolution (ADR) scheme. For more information, visit the Citizens Advice website at citizensadvice.org.uk.
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Thayne operates a referral programme that allows existing subscribers to earn account credit by referring new paying subscribers to the platform. The following conditions apply:
One referral per new subscriber. Each new subscriber can only be referred once. Referral credits are issued to the referrer only — not to the new subscriber.
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Thayne applies reasonable usage limits to AI-powered features within the platform — including conversation processing, link editor assistance, intelligence briefings, and follow-up generation. These limits are designed to maintain consistent performance and fairness for all subscribers and are set well above what a typical subscriber would use in normal operation.
The vast majority of subscribers will never encounter these limits. They exist to protect the platform against abuse and to ensure that no single account can degrade the experience for others.
What this means in practice. If you are using Thayne for its intended purpose — running conversations through your links, editing your link configuration, and reviewing your conversation dashboard — you are extremely unlikely to ever encounter a usage limit. These provisions exist to protect the platform, not to restrict ordinary use.
Conversation volume on Pro. The Pro plan includes unlimited conversations as standard. This is a genuine commitment — the vast majority of Pro subscribers will never encounter any restriction on conversation volume. However, where a single subscriber's conversation volume significantly and consistently exceeds typical usage patterns to a degree that materially impacts our operating costs, we reserve the right to contact that subscriber directly to discuss their usage. We will always seek to find a solution that works for both parties before taking any further action. We will never impose a conversation limit on a Pro subscriber without first giving at least 30 days' written notice and the option to cancel with a pro-rata refund for any unused period.
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If you have any questions about these Terms of Service, please contact us:
We aim to respond to all legal enquiries within 5 working days.